We respect your right to privacy. Any and all information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information provided to DrCelaya.com will be held with the utmost care, and will not be used in ways that you have not consented to. If you have any questions, please don’t hesitate to let us know.
WELLNESS SUPPORT WITH DR. Celaya:
Dr. Celaya does not treat or diagnose any disease. Dr. Celaya’s work is to help support physical and chemical stress imbalances, with the goal of promoting wellness.
COMMUNICATION OUTSIDE OF SCHEDULED CONSULTS:
Many people now use email as a primary way to communicate with others. We appreciate that email can be a great way to ask a quick question or clarify something from your last visit or share with us how you are doing. Yes or no questions are best with email correspondence. Questions that don’t involve a back on forth dialogue that can be answered in 1-2 sentences are also acceptable.
We have found through experience, however, that email is often not the best way to deal with more treatment-oriented questions and decisions such as questions regarding your medical issues, changes in your symptoms, or complex requests. Instead, in these cases please schedule an appointment so your doctor will have time set aside to directly hear and address your concerns. If there is no time available on the calendar for a troubleshoot consult, please email and call the office so we can find a time to squeeze you in.
If you have sent us an email and have not heard back from us after several days, please follow up with a phone call.
Dr. Celaya is not a medical doctor, for any medical emergencies please call 911. If you are in need of refills on prescription medication, please see the original prescribing physician.
If you are unable to keep your scheduled appointment, please notify our office a minimum of 48 hours before your scheduled time or you may be charged for that appointment. New Patient Consultations may be charged in full if the cancellation policy is not followed. Dr. Celaya has patients waiting a month to be seen, and a missed appointment takes time away from someone else.
If the Doctor is running late you must be available for the entire time of the consult. The Doctor may be running late with his previous patient, you will be charged a missed consult fee equal to the value of the consult if you are not available.
Dr. Celaya does not sell, rent, loan, trade, or lease any personal information collected at our site, including membership forms or e-mail lists.
Dr. Celaya analyzes our website logs to improve the value of our website. Our website logs are not personally identifiable, and we make no attempt to link them with the individuals that actually browse the site.
Dr. Celaya maintains e-mail lists. To keep our customers and members informed. Individuals must affirmatively request to join our mailing lists. We do not sell, rent, loan, trade, or lease the addresses on our list to anyone.
All product sales on www.drCelaya.com are final and binding.
Due to the nature of Dr. Celaya’s educational materials, no returns will be accepted. All sales of recorded materials are final, without exception.
SUPPLEMENT SHIPPING POLICY:
Once the patient’s protocol and invoice have been created. The supplements will ship the following day at 9 am CST to allow for faster delivery to the patient. The patient has to the start of the next day after the invoice was sent to change their supplement order. If any changes are made after the shipment, the patient will be responsible for shipping fees on items sent back to the office.
If you do not receive an invoice within 24 hours after your consult, please email the office so you can confirm that you have received it. From time to time invoices may go to the spam folder, or an incorrect email address may be on file. It is the patient’s responsibility to make sure they are receiving all of the office’s emails. If an order goes out before a patient views the invoice, the patient will be responsible for the order.
All ingredients for Dr. Celaya’s supplements can be found in the store as well. It’s the patient’s responsibility to make sure there are no specific allergens in the supplements before they are shipped, the best time to address this is during the supplement program design. If products are sent and allergies are found after the fact, the above return policy applies.
Pre-approval is required for all returns.
Supplements (unopened and non-refrigerated items) may be returned with a 15% restocking fee of the purchase price for store credit.
Returns do not include shipping and handling.
No supplement returns will be accepted after 30 days.
Special orders and refrigerated products are non-returnable.
Prepaid tests can be returned for credit within 1 month of purchase-including lab read fees.
All consult or treatment packages expire within 6 months of the date of purchase.
All items will be shipped out the day after an invoice is sent by 10 am west coast time. If you do not communicate to the office in time, you are responsible for the return shipping of any unwanted products. Any authorized return will be issued as a credit only. No refunds are available.
WARRANTY INFORMATION AND DEFECTIVE PRODUCTS:
Products manufactured by Dr. Celaya carry a 30-day limited warranty against defects. Any products missing from your order must be made after the first week of receiving the product.
PRODUCTS PURCHASED FROM RE-SELLERS:
If you purchased any Dr. Celaya product from any resellers, then you must handle the return directly through them.
We accept Visa, MasterCard, or Discover or digital check via or quick-books. All payments must be made in U.S. funds.
All orders must be pre-paid.
Prices subject to change without notice.
Payment is due at the time of consultation. A late fee of $5 per day will be applied to bills unpaid after 48 hours.
Methods of payment are: Check or money order (in advance) Visa, MasterCard, Discover or Debit.
All consultations are timed from the time the appointment begins; you will only be billed for the actual time block used. This also includes new patient consultations.
PRODUCTS PURCHASED FROM US FOR RE-SALE PURPOSES:
Re-sale can be a tricky situation. Many vendors do not allow us to sell to re-sellers who then turn around and sell their products on Amazon and other sites. Other vendors are OK with it.
If you are interested in re-selling one of our products, please let us know before. Do not place an order online. If for some reason you do order online and intend to resell, the manufacturer could refuse to send the product out and your order would not go through. Believe it or not, manufacturers have databases of addresses that are known re-sellers. This now means that we will get charged credit card fees for your purchase at the same time as having to refund your purchase causing us a loss. For that reason, any order that the manufacturer refuses to send out because you are a known reseller will be charged 5%.
SHIPPING & HANDLING:
Within the mainland, U.S. orders are shipped via UPS Ground or Priority Mail unless otherwise requested. If you require your order quickly, please select UPS 3-Day, 2-Day or Next Day shipping when you check out.
Extra charges apply for orders shipped to Hawaii and Alaska. Please call, fax or e-mail if you have questions.
International orders are shipped by US Mail International Priority. Please contact the office for any international shipment requests. If you require expedited shipping, please call, fax, or e-mail for UPS Expedited Worldwide shipping charges.
All receipts given at check out contain CPT codes and IC10 codes that can be submitted to your insurance company for reimbursement. The easiest way to do this is by calling the customer service number on the back of the insurance card to receive instructions regarding the submission of your claim.
The Doctor is not responsible for any insurance claims that are not reimbursed. If there are any changes to a super-bill that need to be made, it is the responsibility of the patient to find out from their insurance what needs to be amended. The office will make adjustments to the super-bill at a $5 fee per receipt. Any in-depth paperwork that requires that Doctor to fill out will be charged to the patient at the doctor’s hourly rate.
*All policies and procedures are subject to change. Any patient working with the clinic must adhere to all terms, policies, and procedures unless individual accommodations are made. If you have any questions please let the clinic know.